Mixed feelings but they tried to help as best as possible
I had certain expectations from the support team based on previous experiences with similar software services. Initially, when I encountered some issues with the dialer and database syncing, I reached out to them hoping for quick and effective help. The telephonic support was polite and tried to assist me thoroughly, explaining steps patiently. However, it took longer than I anticipated to get a resolution, which was a bit frustrating because I expected faster fixes. On the other hand, when I had questions about the invoicing process and payment setup, their responses were quite clear and timely. The training modules also helped me understand the software better but could have been a little more detailed in some spots. Compared to other software I’ve used, this one has a fairly decent support system but with room for improvement particularly on technical glitches. Overall, it’s somewhere in the middle — not bad but not perfect either. I appreciate their efforts though and I feel with better communication efficiency, the experience could be better for future users.