Mixed feelings but the system is usable
The initial sales process seemed straightforward enough, but what really matters is how the system behaves day-to-day, right? Over the past week, I've found the dialer tool useful; it connects without too many hiccups, and updating contacts in the database isn’t too complicated either. Still, sometimes the automatic updates happen at inconvenient times, and they can mess up the way I’d set things up for the day. The invoicing part was okay, nothing confusing, but the payment process took a bit longer than I expected which was a bit frustrating. The training material is decent, though I wish it kept pace better with the software updates since some features looked different from what was shown. On the support side, telephonic assistance was helpful but not always immediately available. I keep thinking about these ups and downs, and at the end of it, I'm still undecided if I'd say this works perfectly or needs more improvement. The system does its job but with some quirks and occasional delays, so I have mixed feelings about using it longer term.