Mixed feelings but the support made a difference when problems arose
My experience with WFHI’s pre-purchase sales process was a mix of positive and frustrating moments. At first, I was quite impressed with how well the team explained the product features and answered my questions clearly. However, when I encountered unexpected issues during sign-up and payment setup, I felt a bit lost as those problems weren’t addressed upfront. The support team helped resolve the issues telephonically, which improved my confidence in their assistance. Yet, the initial handling of these problems could have been more proactive from their side. While I appreciate that they were available to help, the process felt slower than I preferred and required multiple follow-ups. This gave me somewhat mixed feelings about the whole experience, balancing a well-informed sales interaction with a less smooth resolution phase. Despite these hiccups, I continue to use the software and hope future updates will make onboarding easier as this would definitely prevent similar frustrations from happening again.