Mixed feelings but overall responsive enough
I found the support team to be generally responsive when I reached out about issues with the dialer software. They usually got back to me within a couple of hours, which was helpful during my onboarding phase. However, there was one instance when my query about the database feature took much longer to resolve, and I felt a bit left hanging. The telephonic support was polite and patient, although sometimes I had to explain my problem more than once, which was a little frustrating. The automatic updates seem to happen seamlessly without interrupting my workflow, and that part is reassuring. Overall, I appreciate the effort the team puts in, but I wish the responses were consistently timely and a bit more thorough. For now, I feel the support is good but could improve in addressing complex issues faster. This mixed experience is why I’m giving a solid middle rating rather than something higher or lower.