Mixed feelings but overall okay experience pre-purchase
Before buying WFHI's software and training, I went through the sales process with some expectations. I thought the information given upfront would fully match what I would experience after signing up, and that was not entirely the case. Initially, it seemed clear how the billing and payment process would go because they explained it well. However, when I actually started, there were more steps than I anticipated before I could fully access calling tools and database features. On a positive note, the sales team was responsive and answered my questions in order, helping me understand the workflow and updates. Still, some parts like invoicing and payment options had a few hurdles that slowed me down, so preparation for that would have helped. Overall, the experience was okay but not as smooth and simple as I had imagined. There were good points like support communication, but also some bumps that made me feel slightly unsure at times. I would say pre-purchase was decent but could be better streamlined.