Mixed feelings but overall not too bad
My initial interactions during sales and pre-purchase inquiries went smoothly, and the team seemed knowledgeable about the products and services. However, some hiccups appeared when the billing system had issues updating my subscription details correctly, which was a bit frustrating. The sign-up process was straightforward and the automatic updates generally worked fine, though during these updates a few features I hoped to use were temporarily unavailable. On the upside, the training materials offered were quite comprehensive and better than I anticipated, which helped me get started despite the occasional software glitches. The database feature fit decently into my workflow, though I feel it could be more intuitive. Overall, the experience was a bit uneven: some aspects were good, others felt clunky or needed improvement. I appreciated the responsive telephonic support, which reduced some of the annoyance when things went wrong, even if it took time to get a resolution. So while not perfect, on balance the experience left me fairly satisfied, although I remain cautious about committing fully until some issues are ironed out. The whole thing felt functional but with room for polish.