Mixed feelings but not too frustrating overall
The sales and pre-purchase phase with WFHI left me with somewhat mixed feelings. On the positive side, the sign-up and invoicing process was pretty straightforward, and the representative was quite patient in explaining the software capabilities. However, there was a noticeable amount of repetition during conversations when I asked about features; it felt like I was repeating my concerns multiple times before getting a detailed answer. Waiting time to get initial access to the software was also longer than I expected, which was frustrating given that I was eager to start the training. That said, once I was through the onboarding, the software felt well-designed and the automatic updates seemed to address many usability issues quickly. The database integration and calling tools worked smoothly, which balanced out the earlier delays and repetitive explanations. Overall, though the pre-purchase experience was a bit slow and involved duplicated communication, once I got going, the software and training proved to be beneficial enough for me to continue using it.