Mixed feelings but mostly smooth
The pre-purchase experience was a mixed bag, but overall it felt positive enough to continue. Signing up was easy, and the initial steps to activate the software matched what I had been told, which was reassuring. The invoicing and payment process also went smoothly, and I got all the necessary details without fuss. However, the flow of the onboarding and training wasn’t quite as seamless as I expected; some steps felt a bit out of sync, leaving me to figure out certain features on my own. The calling tools worked well during the first week, though I noticed small glitches with the dialer that made dialing sometimes slower than I wanted. On the plus side, automatic updates ensured I kept getting improvements without needing to reinstall anything. Support responses were prompt but at times required repeating the same information, which was a bit frustrating. Nonetheless, the overall feeling was that the system was functional and mostly reliable, with just enough rough edges to keep me cautious but interested.