Mixed feelings but most of all, the clarity in invoicing stood out
Looking back after some weeks, I have to say that my experience with the sales and pre-purchase process was quite a mixed bag. On one hand, the overall setup felt intuitive enough, and the software itself appeared quite promising with its array of tools like the dialer and database management. The support during onboarding was useful, albeit a little generic at times, which left me cautiously optimistic. On the other hand, there were moments when the clarity around ongoing payment schedules and invoice reception left me a bit unsure, which made me slower to fully commit. I appreciated how straightforward the invoicing system ended up being, though. That stood out as a real positive because many services I've tried before have overcomplicated billing. Reflecting carefully, I recognize the software’s potential and the training’s good approach, but still, I wished some steps felt more personalized to my exact needs rather than somewhat standardized. Ultimately my confidence by the end was fairly balanced — not wildly excited, but not dismissive either, just cautiously open to seeing how it performs long term for my workflows.