When I first explored the pre-purchase information, I found some parts of the explanation very clear

When I first explored the pre-purchase information, I found some parts of the explanation very clear

When I first explored the pre-purchase information, I found some parts of the explanation very clear, especially the overview of software features like the dialer and database functions. The step-by-step breakdown of training and onboarding was helpful, making it easier to see how I could get started. However, some areas were less clear – for example, the billing and payment terms were a bit confusing initially, and I struggled a little with understanding exactly how updates might affect my workflow. During the sign-up process, the invoicing method wasn't thoroughly detailed, which made me uncertain about long-term costs. Telephonic support answered some questions but left others hanging, so I wasn’t fully confident afterward. Despite this, the overall experience gave me enough confidence to consider using the software again since the core product seemed promising. If future explanations are clearer, I might definitely proceed, but right now, I remain on the fence and will watch for improvements.