Navigating support was a bit of a mixed bag for me. At first, I found it somewhat difficult to find

Navigating support was a bit of a mixed bag for me. At first, I found it somewhat difficult to find

Navigating support was a bit of a mixed bag for me. At first, I found it somewhat difficult to find exactly what I needed on their platform; the search function wasn’t as intuitive as I would have liked, and some of the help topics seemed outdated. However, once I got to speak to a support representative over the phone, the experience became much smoother. They were helpful and walked me through some of the issues I was facing. The training sessions were useful but could have been a little more tailored to my level of experience. Signing up and payment processes were straightforward, with clear invoicing. One thing I appreciated was the automatic updates which ensured I was always working with the latest version of the software without needing to do manual checks. Overall, while not perfect, the support met enough of my needs that I would consider using the service again, especially if accessibility and documentation improve.