Mixed feelings but leaning towards frustration
The onboarding process felt a bit overwhelming in the beginning, and I found myself needing help multiple times. The training was detailed but not engaging enough to hold my attention fully, which made it hard to grasp everything quickly. Although the software itself is powerful, the initial setup took more effort than I expected, especially navigating through the database setup and dialer tools. I am not sure if I would be able to manage without support next time; I will probably need to reach out again to clarify some features. Some parts of the interface weren't very intuitive, and the automatic updates sometimes changed settings without clear notifications. On a positive note, the telephonic support staff were courteous when I called, which helped reduce some of the frustration. Still, overall the experience felt confusing and stressful rather than straightforward.