Mixed feelings, but I would still consider doing it again
When I first signed up for the training and onboarding with WFHI, I expected a process similar to ones I had used before, which were very interactive and hands-on. This time, the training was more software-focused and less conversational, so it felt less personalized than I thought it would be. However, the sequence of training modules was clear and logically arranged, making it straightforward to follow. The onboarding workflow was pretty systematic, but I missed a bit of the warm interaction from previous experiences. What I expected versus what I got were somewhat different, yet the software and dialer integration seemed quite useful once I got the hang of it. Support was there but not as immediately engaging as I’d hoped. Given all this, I think I would do the training again if I had to, especially because the updates and software improvements happen regularly, keeping the platform current. It might not be perfect, but it gets the job done, and I believe I learned enough the first time to make going through it again worthwhile if needed.