Mixed feelings but I would give it another try
Going through the software and access steps with WFHI, I found the order somewhat sensible but not entirely straightforward. Initially, the sign-up process was easy enough, and the invoicing and payment steps followed logically. The training materials were available when I needed them, but I felt they could be organized a bit better to match the actual workflow sequence. Using the dialer and calling tools was intuitive once I got past the onboarding phase, but sometimes the database feature setup seemed out of sync with the calls setup, making me pause and backtrack. Automatic updates happened quietly in the background, which I liked because there were no interruptions. The telephonic support was helpful to a degree, though response times varied. While I have some reservations about how the steps were organized, I believe I would try the process again because the software itself seems solid and has potential for improvement. Overall, it felt like I was learning parts separately rather than a continuous flow, but I was still able to complete most tasks. So next time, I would approach the training and setup with the expectation of some trial and error, but I do plan to keep using it.