Mixed feelings but I would do it again
I found the training and onboarding somewhat straightforward, though some of the labeling and wording in the software interface was confusing at times. The dialer and calling tools worked as expected, but the database labels sometimes made me pause because they didn’t match the terms used in training materials. This mismatch caused me to double-check things frequently. The automatic updates introduced some changes that were not fully explained, which added to the uncertainty. However, the sign-up and payment steps were fairly simple and the invoicing process was clear. Telephonic support was available but the wait times varied, so sometimes I got the help quickly and other times I had to wait a while. Despite the challenges with the wording, I felt the overall workflow was manageable. Given that experience, I’d likely go through the process again if needed since the tools do work, though I’d hope for clearer labels and guidance. It was not perfect but definitely not a hassle that would make me avoid using the software again.