Mixed feelings but ended up pretty confident
Hey, so I started using the software a little unsure if I'd actually get the hang of all its features. At first, accessing the database and figuring out the dialer was confusing, and I felt a bit lost with some steps during the onboarding process. But after spending a few days and using the calling tools regularly, I gradually built up confidence. The training was helpful, but sometimes I wished it had clearer explanations or a bit more detail on certain functions. The automatic updates sometimes changed things without much notice, which threw me off a bit. Payments and invoicing were mostly fine; I didn't have any issue signing up or paying, though I hesitated a bit before making the first payment. Support was friendly on the phone, even if it took a while to get through at times. By the end, I felt like I could use the software effectively and that I had the basic skills to manage the workflow. So despite a rocky start and some mixed feelings, I’m now comfortable and plan to keep using it for a while.