Mixed feelings but ended up managing fine
My experience with support and communication was a mixed bag. On one hand, the sign-up and invoicing process was pretty straightforward and I didn’t have much trouble navigating that part. The telephonic support was generally helpful when I reached out, though I found that quite a few things I had to figure out on my own initially. Sometimes the responses took longer than I expected, and I had to do some trial and error especially with the dialer functionality. The database feature was quite useful but required some self-exploration before I could use it comfortably. Overall, even though there were times I had to invest extra effort to understand and troubleshoot, the support team did provide answers and guidance when I got in touch. So the outcome was positive in that I could manage and keep progressing, though it definitely wasn’t without some initial bumps along the way.