Mixed feelings but at least issues got attention
I felt fairly neutral about the pre-purchase experience with the software. Initially, everything looked straightforward, and signing up went without major issues. When some features of the database didn't work properly at first, I reported it and the response was timely. That was good because I expected delays. However, the calling tools occasionally malfunctioned without clear warning, which created some inconvenience. The automatic updates sometimes changed things I was used to without notice, requiring me to adjust workflows. Support was reachable and helpful but not proactive. Payment and invoicing were handled correctly, no surprises there. Though it’s a positive sign that problems were addressed, the experience wasn’t flawless or seamless. I would consider using it again, but I’d expect some bumps requiring my patience and follow-up. So overall a balanced feeling—issues happened, but they were not ignored.