Mixed feelings because the wording didn't always fit
I found the product labeling somewhat inconsistent, which made me pause quite a bit. Some of the labels on the dashboard and menu options were clear, like the database tab, but then others like 'update protocols' or 'call workflows' left me scratching my head about what exactly was happening if I clicked on them. It wasn’t that the software was bad, but more that the terms and wording didn’t always seem well aligned with what I expected or what the feature actually did. For example, the dialing tool was understandable but sometimes the button names felt like they meant something else. It made me unsure if I was proceeding correctly or missing some required steps. The invoice system was okay, though I think even that could use simpler phrases. Overall, I want to like the product, and it does many things right, but these little quirks with naming sometimes hurt my confidence or slowed down my work because I had to double-check what each label meant.