Mixed feelings because some steps felt repetitive

Mixed feelings because some steps felt repetitive

I felt a bit conflicted about your training and onboarding process. The initial setup took a lot of effort, with clear instructions and helpful demos, which made me hopeful. But then, many parts of the setup felt one-off, like I was done after a few sessions, while other parts seemed ongoing and needed constant revisiting to get right. For example, using the calling tools required me to replay some training segments several times. It wasn't always clear when I could move on and when I had to circle back. You could consider making the transition between one-off and ongoing steps smoother so users don't feel stuck or confused midway through this process.