mixed feelings because setup was slow but worked eventually
I had quite a mixed experience with the support when I started using the software. On one hand, the initial onboarding and training took longer than I hoped. It seemed like some processes and explanations were a bit unclear, which made it frustrating before I could start working efficiently. On the other hand, once I got past those initial issues, the calling tools and dialer worked fairly well day to day, and they really did the job for my remote workflow. The database feature made managing client info straightforward, although it took time to properly integrate it with my existing data. Support was helpful over the phone, even if response times were a bit slow at times. Automatic updates happened smoothly without causing much disruption, which was a relief. Also, the invoicing and payment steps were clear and easy to follow, so that part was a definite plus. Overall, I wouldn’t say it was perfect but it met most of my needs once I got going. I feel with a bit more polish the experience could be a lot better, especially at the start.