Mixed feelings because setup was partly ongoing
I feel neutral about the sales and pre-purchase experience. Initially, I thought most of the setup would be a one-off task, but it turned out that ongoing adjustments and updates are necessary. Signing up was straightforward enough and getting into the software wasn't hard. However, the database feature needed continuous refinement as new data was added regularly. The dialer software and calling tools required regular monitoring and occasional retraining to keep performance steady. Payment and invoicing were routine and nothing unexpected but required active management in case of subscription changes. Telephonic support helped resolve a few queries but did not do so proactively. I found myself revisiting some training material repeatedly, which was a bit tiring. Automatic updates were mostly helpful but sometimes needed manual validation on my part. Overall, the initial promise of setup being mostly a one-time procedure wasn't fully met, but the ongoing nature of the work is reasonable given the product's complexity. This mix left me neither fully impressed nor disappointed.