Mixed feelings because setup was lengthy but mostly worked
My setup experience was a bit of a mixed bag. The initial one-off work like setting up the database and connecting the dialer to my other tools took some time and patience, which felt a bit tedious but was necessary. After that, the ongoing adjustments were relatively light – just updating records or managing calls through the software as part of my regular workflow. The training covered most of these aspects decently, though sometimes I wished there was more focus on the day-to-day usage rather than just the setup part. I found that while the platform delivered on the essentials, occasionally some features seemed a bit complex unless you stuck with them regularly. The support was okay when I needed help. Overall, the software did what it was supposed to, but I’d prefer if more emphasis was given to maintaining the system after the initial setup, as that’s where I spent the majority of my time working. So while it did the job, a smoother onboarding could have made the balance better for me.