Mixed feelings because I had to figure out quite a bit on my own
I started off thinking the WFHI software would come with lots of hand-holding, but that wasn’t entirely the case. The onboarding was pretty basic, and while the initial training gave me a decent overview, I realized pretty quickly that I had to spend a fair amount of time digging into how exactly the dialer and database features worked. The automatic updates were nice and hassle-free, but there was sparse communication about what changed or how best to make use of new features. I had to reach out to telephonic support a couple of times — which was okay, but the explanations didn’t always feel very clear or detailed, so I ended up trying stuff out myself anyway. On the plus side, the sign-up and payment processes were smooth and straightforward without much fuss. I feel like if more detailed guides or real-time help were available, the experience would be more user-friendly. Overall, there were some good parts but also quite a bit of trial and error needed, which left me feeling a bit on my own.