Mixed feelings because expectations and reality differed a bit
Before purchasing the software, I expected the sales process to be quick and straightforward, based on the initial information that was provided. In reality, the pre-purchase discussions involved more steps and clarifications than I thought necessary. The staff was helpful, giving me all the necessary details but the process overall took longer than I anticipated. The options and features outlined matched fairly well to what I had imagined, though some parts of the software, such as the dialer interface and database integration, were less intuitive than I had hoped. The packaging of information was good, but I did find some of the terms confusing until I did the training. Payment and invoicing were clear and seemed fair, so I was satisfied with that aspect. While the sales and onboarding didn’t entirely match my expectations, there were no major surprises in the end, so my feelings are balanced at this point. I would say it’s okay but leaves room for improvement particularly in presentation and clarity before the actual purchase.