Mixed feelings at the start, mostly figuring out myself
When I first started with the training and onboarding, I found that while there was some guidance, a great deal of it required me to figure things out on my own. The initial sessions provided a general overview of the software and its main features, but when it came to adapting the tools to my daily workflow, I had to experiment a lot by myself. The onboarding flow included steps to set up the database and calling tools, yet some of the features were not as intuitive as the introductory training suggested. I needed to spend additional time understanding how the dialer integrated with the database and the impact of automatic updates on the ongoing processes. While there was telephonic support available, it wasn't always immediately accessible, which sometimes slowed down my progress. The invoicing and payment process was fairly straightforward, so I didn't have any issues there. Overall, the experience felt like a balance between provided instructions and personal initiative. I appreciated the self-paced approach, but I expected more structured assistance during the early stages to avoid mistakes in setup. By working through the steps on my own, I gradually became comfortable with the software’s functionalities and found ways to optimize its features. However, the onboarding process could have been smoother with clearer checkpoints or follow-ups. Still, I am hopeful that ongoing training sessions or updates will help refine my use of this platform further.