Mixed feelings as software access was tricky but not impossible
Honestly, the software access was quite frustrating for me. I managed to get through the initial sign-up without much trouble, and the invoicing was smooth enough. However, when it came to using the calling tools, I often needed help because the dialer wouldn't behave as expected. The training sessions felt a bit rushed, and I kept feeling like I would need to call support again next time I tried to access the software. The automatic updates changed some features without clear notifications, which confused me further. I do have to say that telephonic support was helpful when I finally got through, but it did take some time to get proper assistance. So while parts of the process were okay, overall I’m not confident about getting by without support in the future. It’s a bit of back and forth, and I think I’ll need to prepare myself better before my next session.