Mixed feelings after waiting and repeating details with support
My experience with support left me feeling a little on the fence. I reached out about setting up the calling tools and had to repeat my issue more than once to different people, which was frustrating but not entirely unexpected. The waiting times to get through were tolerable, yet the back-and-forth made the process longer than I’d hoped. On the other hand, the staff were patient and tried to help as best they could once connected. The training content I accessed through the software was comprehensive, which partly offset the delays in direct communication. When it comes to automatic updates, I noticed the software improving incrementally, which made the initial hurdles with support feel somewhat less significant. I also appreciated how the billing and payment steps were straightforward, even if they depended on me closely managing my invoicing. Ultimately, the experience balanced out to neutral because the good and the annoying stood side by side. I’m neither thrilled nor dissatisfied, just aware that the support process might be smoother with fewer repetitions and less waiting in the future.