Mixed feelings after onboarding - expected clearer training
Before the training started, I expected it would precisely cover all the key features of the software and that the onboarding would guide me step-by-step through the setup. However, while one part of the training moment when we focused on using the dialer tools was quite helpful and clear, the rest of the onboarding felt more general and less tailored to what I was hoping to achieve. I got some useful insights but also encountered sections where I was left wondering how to fully integrate the database with my current workflows. The initial pace was manageable, but the later modules seemed harder to follow. On the upside, the telephonic support I accessed afterward helped clarify a few points. The training partly met what I had envisioned but not fully. It’s a balanced experience with room for improvement in hands-on details and a more comprehensive walkthrough.