Mixed feelings after long delays in starting
Honestly, my experience with the WFHI sales and pre-purchase process has been a mix of good and bad, mostly leaning toward tired frustration. On the positive side, once I finally got through to someone on the phone, the support was polite and tried to help with my questions about signing up and payments. The billing software updates promised to keep me informed, but ironically there was a lag before I could actually access my invoicing dashboard properly. This waiting felt unnecessarily long especially when I was eager to get started. Also, while the database feature for managing client calls seemed promising, I couldn't put it to good use early on because of the setup delays. The dialer and calling tools appeared functional when demonstrated, but I couldn’t fully explore them given the slow pace of onboarding. Although the telephonic support was present, it wasn’t enough to accelerate the process, leaving me feeling weary of repeated follow-ups. In the end, while I appreciated some courteous support, the overall experience dragged longer than I expected and made me question if I should have chosen another system. It was a mix of courteous help and slow progress that left me unsure about moving forward.