Mixed feelings after a longer onboarding than expected
The entire WFHI support and onboarding process took longer than I initially thought it would. I was trying to follow the training sessions step by step, but some instructions felt a bit out of order to me. For example, I had to wait before getting access to the calling tools and database features after signing up, which delayed the experience of running a full workflow. On the plus side, when I did reach the telephonic support team, they were patient and knowledgeable, helping me through the technical glitches I encountered. However, I sometimes felt that the advice was not always perfectly aligned with the stage I was at, which left me unsure about which step to prioritize next. The automatic updates seemed fine and didn't cause issues. While billing was clear, the timing of access to all features could be improved. It's a mix of positives and negatives, but overall, it felt like an uneven experience in terms of sensible progression over time.