Mixed feelings about your onboarding steps
I appreciate that your onboarding sequence tried to cover all the bases, but honestly, some steps felt out of order, which made the process confusing. For instance, the training started before the full setup was complete, so I had to backtrack more than once. However, once I got past that, the calling tools and dialer worked smoothly during my trial week, and the database feature generally fit well with my workflow. Your telephonic support was helpful though slightly slow to respond at times. I also noticed that automatic updates sometimes altered settings unexpectedly. On the positive side, the invoicing and payment process was straightforward and transparent. Overall, it's a bit of a mixed bag — some parts are intuitive, others need refinement in sequence and communication.