Mixed feelings about your explanations, but I'd consider again
You provided quite a bit of information before purchase, but some of it felt a bit unclear. The sales and pre-purchase explanation gave me a good overview of the software's main features, especially the database functionality and calling tools. However, some details about the priority assistance and telephonic support process were vague, which made me unsure about how responsive the help might be. When I signed up, the invoicing and payment process itself was straightforward and well explained, which I appreciated. The automatic updates were mentioned but not fully detailed during sales, so it was a surprise to see how smooth they operated once I started using the software. If I had better clarity on all points initially, my decision would have been easier, but I do see value in what you offer. Given the positives and negatives, I might do business with you again but would want more upfront transparency about the support structure.