Mixed feelings about training, took longer than I hoped
I started the onboarding hoping to get through it pretty quickly, but honestly, it took more time than I expected. The initial training materials were quite helpful and covered the basics, which I appreciated. However, some parts felt a bit scattered, and I found myself going back to the same sections multiple times trying to figure out the nuances of the calling tools and the dialer. I liked how the database integration was explained, but the process to actually set it up in my workflow wasn't as straightforward as I thought it would be. Also, the updates coming down automatically were a nice surprise – they kept patches and the software smooth. I did notice, though, that the telephonic support didn't always immediately resolve my confusion during training, which slowed things down. So my overall feeling is mixed: I got the hang of the essentials, but I had to put in some extra effort beyond the initial training to feel confident. Still, I think once past that initial phase, it should get much better.