Mixed feelings about training support — would I ask for help again?
I've been through the training and onboarding process, and honestly, I have mixed feelings about how everything panned out. On one hand, the training sessions did cover the basic aspects of the software and dialing tools, which was useful in getting started. They walked me through setting up my database, and that part of the onboarding was relatively clear. However, I found myself confused at times when updates came in automatically, as there wasn’t much explanation about what had changed or how it would impact daily use. The telephonic support was helpful but not always immediately available, so I had to figure some things out on my own. Given all this, I would say I probably will need to seek help again next time I encounter any issues, especially with new features or updates. The invoicing and payment side of things was simpler and less stressful, so I didn’t really need extra assistance there. Overall, this was not a fully seamless experience, but it wasn't completely negative either. I see the value in what the software offers, but I expect that I’ll continue to lean on customer support whenever I’m uncertain about certain functions or when training refreshers might be necessary.