My experience with the training and onboarding support was somewhat mixed. On one hand, the people I

My experience with the training and onboarding support was somewhat mixed. On one hand, the people I

My experience with the training and onboarding support was somewhat mixed. On one hand, the people I reached out to were polite and did respond to my queries when I called, which I appreciated as it showed they cared about assisting users. However, I often found that the responses could be slow, leaving me waiting longer than I had hoped for clarifications that I needed to move forward with the software. The training materials themselves were comprehensive, but without timely support, it sometimes felt difficult to keep up with the onboarding steps independently. I understand that some delays are inevitable, but the feeling of waiting did affect my initial enthusiasm. Overall, while the support staff did their best, the responsiveness didn’t always meet my expectations, which led to a somewhat frustrating start.