Mixed feelings about training — some parts clear, some confusing
When I first went through the training and onboarding, I thought the wording and labels would be straightforward, but honestly, it was a bit of a mixed bag for me. At parts, the instructions made sense, especially around how to use the calling tools and access the database. However, some labels were confusing and felt too technical without clear definitions, which left me wondering if I was doing it right. I found myself hesitating a lot during the first few training videos, and the onboarding steps felt longer than expected, maybe because I had to keep re-reading some sections to understand. The automatic updates sometimes changed the layout, which added to the uncertainty. While telephonic support was there, I was unsure if I could rely on them quickly enough when I was stuck. In the end, I appreciate that there were helpful parts and a good structure overall, but for me, the wording could have been friendlier and the labels clearer so anyone new could follow with more confidence.