Mixed feelings about training: setup vs ongoing help
You provide a lot of onboarding material that helped me get started with WFHI’s software, which was great because setting up the database and dialer felt straightforward initially. I found that the initial training was quite one-off; it covered the basics well, so I could configure the software and understand its features. However, as I started using it regularly, there were moments when I needed more ongoing guidance to manage workflow changes or database updates. The training didn't always anticipate these situations, which meant I had to figure out some aspects on my own or wait for telephonic support. That part was helpful but not always immediately available. If I'm honest, I’m not sure I would go through the same training again as it felt dense at first and then sporadic in support later. It was a learning curve I’m willing to deal with but expect some patience with the after-setup phase.