Mixed feelings about training as self-learning was necessary but informative
I found the training and onboarding experience somewhat mixed because while the structured materials were there, I ended up figuring out quite a bit on my own. The initial onboarding did cover essential software features, but there were gaps where I had to experiment or turn to support to fully understand the workflow database or dialer functions. On the positive side, this self-directed exploration helped me become more comfortable navigating the system independently, which builds a lasting familiarity. On the downside, a more comprehensive guided walkthrough would have saved me some time and initial frustration, especially regarding automated updates and how to handle them properly. Overall, it left me feeling cautious but capable; the balance seems to lean on the user’s willingness to learn proactively rather than purely following step-by-step support. This approach might work well if you prefer learning by doing but could feel daunting otherwise.