Mixed feelings about training and onboarding; uncertain for repeat
Looking back at the training and onboarding I experienced, I have mixed feelings about whether I'd go through it again. The responsiveness of the team was inconsistent; at times they were fairly prompt in answering my queries, providing clarifications when I struggled with the software dashboard and the calling tools. Yet, there were moments where I waited longer than I expected, which made the process slower and more frustrating. The training materials covered key aspects of setting up the database feature and using the dialer, but some explanations lacked thoroughness, so I had to rely on trial and error for certain functions. I appreciated that automatic updates didn't disrupt ongoing work, but initial setup issues could have been better supported. While I did learn important things, the uneven support and the slow replies made me question whether I would go through this onboarding again. I might explore other options or hope that improvements are made if I were to continue using the software.