The training program started okay but after the initial sessions, the daily experience was a bit inc

The training program started okay but after the initial sessions, the daily experience was a bit inc

The training program started okay but after the initial sessions, the daily experience was a bit inconsistent. Some days the software felt intuitive and the instructions followed easily; on other days, certain features, especially the dialer and database management, didn’t function as smoothly as expected. The onboarding materials helped initially but as the work routine settled in, I found I needed to revisit training parts occasionally. Telephonic support was helpful when I reached out, though it required patience and sometimes multiple calls to resolve small issues. I would say the training laid a foundation but continuous support and self-guided learning were also necessary. Given all this, I might consider continuing with WFHI, knowing what to expect. The system has promise but requires some commitment to get the best out of it over time. I appreciate the warm approach of the staff even if the technical side sometimes lagged.