Mixed feelings about their support service
I found the support team at WFHI to be a bit hit and miss. On the one hand, when I had quick queries about the software's dialing feature, someone was there on the phone to help fairly promptly. That definitely gave me some confidence in the availability of assistance when I needed it. However, other times, I felt like the explanations I received were a bit unclear and left me unsure if my problem was fully understood or fixed. I wished for a bit more thorough communication, especially over the phone where tone and clarity matter. By the end of my interactions, I was neither fully satisfied nor disappointed. The support was warm and the agents seemed willing to help but sometimes their guidance was not as direct or confident as I had hoped. So I feel I got some value out of it, but also left with open questions that could impact my smooth use of the software. I'd probably turn to support again if needed but would be slightly cautious about relying on their clarity alone.