Mixed feelings about their sales responsiveness
When I first contacted their sales team, I found them somewhat responsive but not consistently so. Sometimes they answered my questions quickly about the trial and training modules, which I appreciated. However, other times I felt the communication lagged, especially when I asked about the database integration and invoice procedures. The follow-up was patchy, meaning I needed to call again or send emails to get clarity. On the bright side, during the sign-up process the invoicing was smoother than expected, with straightforward payment instructions. Overall, I wouldn't call the experience excellent nor terrible—it had its ups and downs in responsiveness, leaving me unsure if I'd try to engage with them again without some improvements on their side.