Mixed feelings about their help, but not sure if I'd call again
When I first signed up, the onboarding process seemed straightforward enough and the initial guidance via telephonic support was somewhat decent. However, as I continued to use the software, I found that follow-up communication wasn’t as helpful as I had hoped. They were sometimes slow to respond and the answers didn’t always feel satisfactory. On the other hand, I must admit the automatic updates were a positive surprise – they rolled out improvements without disrupting my workflow. I set up the call dialer hoping it would integrate well with my database, but the configuration was more complicated than expected and the training materials didn’t cover these nuances clearly. The invoicing and payment process went fine but lacked transparency at times which left me a bit frustrated. Despite all this, I appreciate that support staff tried to assist when I reached out, but frankly, their efforts didn’t build enough confidence for me to want to rely on them again in the near future. It’s a mixed experience; some technical features work fine but the support and communication feel like they need a serious overhaul to be consistently reliable.