My experience with WFHI’s sales and pre-purchase interactions was a bit of a mixed bag. On one hand,

My experience with WFHI’s sales and pre-purchase interactions was a bit of a mixed bag. On one hand,

My experience with WFHI’s sales and pre-purchase interactions was a bit of a mixed bag. On one hand, I appreciated the initial clarity in the software features and the training package, which seemed well designed and informative. However, there was quite a bit of repetition in the onboarding explanations that felt unnecessary. At times I had to wait for responses from support during the setup, which added to the frustration. The dialer and automatic updates performed as expected without major issues, which was a positive. The billing and invoicing process was smooth, though the paperwork could have been more straightforward. Overall, the feeling I got was that while the system works well, the journey to get everything in place was a little tedious and slower than I would have liked. It left me wondering if the initial promises made during sales were fully aligned with the day-to-day functionality. I hope future improvements address the excess delays and streamline the start-up flow better for new users.