The responsiveness from the team before purchase was a bit of a mixed bag. Initially, when I reached

The responsiveness from the team before purchase was a bit of a mixed bag. Initially, when I reached

The responsiveness from the team before purchase was a bit of a mixed bag. Initially, when I reached out with some questions about the software capabilities and the training scope, the replies came quite quickly and seemed helpful. That gave me some confidence to proceed with signing up. However, once I was deeper into the onboarding process, I found that some responses were slower and a few clarifications took longer than expected. Despite this, the step-by-step guidance through the initial setup was fairly clear. The dialer function worked as advertised for the first few days, but then I hit a glitch with automatic updates causing intermittent disconnections, which telephonic support helped me troubleshoot, but only after multiple calls. I appreciated that updates happen automatically to keep the software current, but the sudden changes disrupted my workflow more than I anticipated. The database feature integrated decently with my pre-existing contact list, which was a relief. Overall, the experience was neither bad nor great – some aspects were smooth and others frustrating. If the support had been consistently responsive throughout, it would have made a big difference, but the back-and-forth did balance out in the end.