I went into this expecting the software and training to be pretty straightforward given the promises

I went into this expecting the software and training to be pretty straightforward given the promises

I went into this expecting the software and training to be pretty straightforward given the promises on the WFHI website. The sign-up process was really smooth, and I appreciated the clear invoicing and payment reminders. However, I was a bit thrown off by some parts of the calling tools; the dialer sometimes lagged and it took a while to get used to how to navigate the database, which was less intuitive than I anticipated. The onboarding training was fairly solid but I felt like some of the updates to the software added new features without enough explanation, which made things a bit confusing. The telephonic support was responsive but sometimes the advice felt generic rather than tailored to my specific issues. Overall, it matched my expectations in terms of getting started and understanding the workflow basics, but the little glitches and lack of clearer guidance on the newer features were slightly frustrating. I think it has potential though, especially if the team focuses more on refining user experience and support responsiveness down the line.