Mixed feelings about the support steps sequence
I found the support process somewhat inconsistent in its logical order. Initially, I felt the steps were laid out clearly, with onboarding guidance including sign-up, invoicing, and payment procedures that flowed well. However, when I moved to troubleshooting with the telephonic support team, the steps became confusing. It was not always clear whether I should escalate issues through the training platform or use direct calls, leading to some back and forth. On the positive side, the software updates happened automatically without needing me to intervene, which was very convenient and streamlined daily use. Also, the calling tools were largely reliable once I figured out their options, and the database feature fit well into my workflow. So while the arrangement of support and communication made me feel somewhat frustrated because of the order and clarity of steps, overall I ended up appreciating the actual tools and updates. I only wish there had been a smoother, more consistent sequence in the communication and support steps to avoid that initial confusion.