Mixed feelings about the support: sometimes clear, sometimes not
I have found the communication and support team to be a bit mixed in their effectiveness. On one hand, some explanations about the software features and training modules were clear and detailed, which helped me feel confident using the database and dialing tools. On the other hand, some clarifications I sought regarding invoices and payment steps were slower and less straightforward, leading to some frustration. It felt like the support tries hard to be helpful, but sometimes the messages or calls didn't fully address all my queries, making me feel in between being helped and left in ambiguity. Overall the experience was neither completely positive nor negative—more of a balanced middle ground. I think they would benefit from standardizing the quality of how explanations are provided, so that customers consistently get the clarity they need. For now, it’s a mixed bag, but still functional.