Mixed feelings about the support service, might hesitate to repeat
I went into using WFHI's telephonic support hoping it would be as streamlined as promised. Although they did manage to understand the general issue I faced with the dialer software, I found the resolution process slower than I expected. There were several moments when I was transferred between different representatives, which prolonged the time I spent waiting. On the plus side, when they finally connected me to someone familiar with my case, the representative was patient and tried to assist as best as possible. Yet, this back-and-forth didn't meet the smooth experience I envisioned from the onboarding materials. While I recognize the complexity of software issues, I’m unsure if I would want to engage the support again given how taxing the process felt on my schedule. The billing and sign-up steps, however, were clear and straightforward, which was a relief. So while I acknowledge some positive points, my overall sentiment leads me to hesitate about renewing or expanding this support in the future.